Privacy Policy

Tycan Inc. · Effective Date: September 24, 2026

This Privacy Policy explains how Tycan Inc. collects, uses, shares, retains and protects personal information, and the choices and rights available to you.

1. About Tycan

Tycan provides technology and business solutions, including AI-powered CRM solutions, AI agents, AI Order Management, micro solutions, customer self-service capabilities, consulting, implementation, and related technology and outsourcing services.

Our services may integrate with or operate alongside enterprise systems and applications used by our customers.

2. Information We Collect

2.1 Information You Provide to Us

We may collect information that you voluntarily provide when you:

• Request a product demonstration
• Contact us
• Submit an enquiry or request for information
• Communicate with our sales or support teams
• Become a customer or authorized user
• Register for or use our services
• Subscribe to communications
• Participate in surveys, events, or other activities

This information may include:

• Name
• Business email address
• Telephone number
• Company name
• Job title or role
• Business address
• Country or region
• Information contained in your enquiry or communication
• Account and login information
• Any other information you choose to provide

Please do not submit sensitive personal information through public forms on our website unless we specifically request it and provide an appropriate method for doing so.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Website pages visited
• Date and time of access
• Referring website
• Approximate geographic location derived from IP address
• Website interaction and usage information
• Diagnostic and security information

We use this information to operate, secure, maintain, and improve our website and services.

2.3 Information Collected Through Our Services

When you or your organization uses Tycan's products and services, we may process information provided by or on behalf of the customer.

Depending on the services being used, this may include information relating to:

• Customers and accounts
• Business contacts
• Leads and opportunities
• Products
• Orders and purchase orders
• Invoices
• Inventory information
• Sales activities
• Customer communications
• Compliance-related documents
• SDS, TDS and COA documents
• User accounts and permissions
• Delivery and fulfillment information
• Other business information submitted by the customer

Where Tycan processes customer information on behalf of an organization, that organization generally determines the purposes for which the information is processed.

3. How We Use Information

We may use personal information for legitimate business purposes, including to:

• Provide, operate, maintain, and improve our website and services
• Respond to enquiries and requests
• Schedule and conduct product demonstrations
• Provide customer support
• Create and manage accounts
• Deliver contracted services
• Authenticate users and manage permissions
• Process and manage customer relationships
• Provide CRM and AI-powered functionality
• Process orders and related business workflows
• Integrate with customer-selected enterprise systems
• Monitor service performance and reliability
• Detect, investigate, and prevent fraud, abuse, unauthorized access, and security incidents
• Communicate with customers and prospective customers
• Send service-related communications
• Send marketing communications where permitted by law
• Analyze website and service usage
• Develop and improve our products, features, and services
• Meet legal, regulatory, contractual, and security obligations
• Establish, exercise, or defend legal claims

4. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following:

• Performance of a contract — where processing is necessary to provide requested products or services.
• Legitimate interests — where processing is reasonably necessary for activities such as operating our business, improving services, maintaining security, preventing fraud, and communicating with business customers.
• Consent — where we ask for your consent, including in certain circumstances for marketing or cookies.
• Legal obligations — where processing is required by applicable law or regulation.
• Other lawful bases permitted under applicable data protection laws.

5. Cookies and Similar Technologies

Tycan may use cookies, pixels, local storage, and similar technologies on its website.

These technologies may be used to:

• Keep the website functioning properly
• Remember preferences
• Understand website usage
• Measure website performance
• Improve user experience
• Maintain security
• Support marketing and analytics activities where applicable

Some cookies may be placed by third-party service providers that provide analytics, security, hosting, marketing, or other services to Tycan.

Where required by applicable law, we will request consent before placing non-essential cookies.

You may be able to control cookies through your browser settings and, where available, our cookie preference mechanism. Disabling certain cookies may affect website functionality.

6. Analytics

We may use analytics technologies to understand how visitors use our website, including which pages are visited, how visitors navigate the website, and how the website performs.

Analytics providers may process information such as IP address, device information, browser information, usage information, and identifiers associated with cookies or similar technologies.

Where required by applicable law, we will obtain appropriate consent before using analytics technologies.

7. Marketing Communications

If you provide your contact information or otherwise interact with Tycan, we may send business-related communications, including information about:

• Tycan products and services
• Product updates
• Events and webinars
• Industry information
• Company announcements
• Relevant business solutions

Where required by law, we will obtain your consent before sending marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism included in the communication or by contacting us.

Even if you opt out of marketing communications, we may continue to send transactional or service-related communications where necessary.

8. How We Share Information

We do not sell personal information for monetary consideration.

We may share information with the following categories of recipients when necessary for legitimate business or service purposes:

Service Providers

We may use third-party companies to provide services such as:

• Cloud hosting
• Website hosting
• Email delivery
• Customer relationship management
• Analytics
• Security
• Customer support
• Infrastructure
• Payment processing
• Communication services
• Professional services

These providers may process information on our behalf and are expected to handle information in accordance with applicable contractual and legal requirements.

Customer-Authorized Integrations

Tycan may integrate with enterprise systems and applications selected or authorized by our customers. Information may be exchanged with those systems to provide requested functionality, synchronization, reporting, order processing, inventory management, or other business workflows.

Legal and Regulatory Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests from government authorities
• Protect our rights or property
• Protect the safety of individuals
• Investigate fraud or security incidents
• Enforce agreements
• Establish, exercise, or defend legal claims

Business Transactions

If Tycan is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable legal requirements.

9. Customer Data and Our Role

For certain Tycan services, our customers may provide information about their employees, customers, suppliers, business contacts, or other individuals.

In these circumstances, Tycan may process that information on behalf of the customer.

The customer may determine:

• What information is submitted
• Why the information is processed
• How long it is retained
• Who is authorized to access it
• Which integrations are enabled

If your information was submitted to Tycan by one of our customers and you wish to exercise privacy rights relating to that information, you may need to contact the relevant Tycan customer first.

We will provide reasonable assistance to customers in accordance with applicable law and our contractual obligations.

10. Artificial Intelligence and Automated Processing

Some Tycan services use artificial intelligence and automated processing to support business workflows.

Depending on the service configuration, AI-enabled functionality may assist with activities such as:

• Lead scoring
• Pricing analysis
• Order creation
• Purchase order processing
• Information extraction
• Reporting
• Inventory checks
• Delivery tracking
• Workflow automation

AI-generated or automated outputs may require human review and should be evaluated by appropriately authorized users before being relied upon for significant business decisions.

Tycan will process information used by its services in accordance with applicable contractual arrangements, service configurations, and applicable law.

11. Data Security

We use reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include access controls, authentication mechanisms, monitoring, logging, encryption where appropriate, and other safeguards appropriate to the nature of the information and the services provided.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide requested services
• Maintain business and customer relationships
• Meet contractual requirements
• Comply with legal and regulatory obligations
• Resolve disputes
• Enforce agreements
• Maintain security and business records

Retention periods may vary depending on the type of information and the circumstances in which it was collected.

Customer data may be retained or deleted according to the applicable customer agreement and service configuration.

13. International Data Transfers

Tycan operates and provides services across multiple regions, including the United States, Europe, the Middle East, and India.

As a result, personal information may be processed or stored in countries other than the country where it was originally collected.

Where applicable law requires safeguards for international transfers, Tycan will use appropriate mechanisms designed to provide legally required protection for personal information.

14. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request restriction of certain processing
• Object to certain processing
• Request portability of certain information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Lodge a complaint with a relevant data protection authority

These rights are subject to applicable legal limitations and exceptions.

To submit a privacy request, please contact us using the details provided in the "Contact Us" section below.

We may need to verify your identity before completing certain requests.

15. California Privacy Rights

If you are a California resident, applicable California privacy laws may provide additional rights regarding your personal information.

Depending on the circumstances, these rights may include rights to:

• Know about personal information collected about you
• Access personal information
• Request deletion of personal information
• Correct inaccurate personal information
• Opt out of certain forms of sharing or processing
• Limit certain uses of sensitive personal information where applicable
• Receive information about applicable privacy practices

Tycan does not sell personal information as defined under applicable California privacy laws.

If you wish to exercise a California privacy right, please contact us using the information below.

We will not discriminate against you for exercising privacy rights provided by applicable law.

16. European Economic Area and UK Privacy Rights

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar data protection laws, you may have additional rights under applicable data protection legislation.

These may include rights of access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

Where applicable, you may also have the right to lodge a complaint with the data protection authority in your country.

17. Children's Privacy

Our website and business services are intended for business and professional users.

Tycan does not knowingly collect personal information from children under the age required by applicable law without appropriate authorization.

If you believe that a child has provided personal information to Tycan, please contact us so that we can take appropriate action.

18. Third-Party Websites and Services

Our website or services may contain links to third-party websites, applications, platforms, or services.

Those third parties operate under their own privacy policies and terms.

Tycan is not responsible for the privacy, security, or content practices of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

19. Do Not Track

Some web browsers provide a "Do Not Track" signal.

Because there is currently no universally accepted standard for responding to such signals, our website may not respond to all browser-based Do Not Track signals.

Where required by applicable law, we will comply with applicable requirements concerning recognized privacy preference signals.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services
• Our business practices
• Technology
• Legal or regulatory requirements
• Privacy and security practices

When we make changes, we will update the "Effective Date" at the top of this Privacy Policy.

Where required by law, we will provide additional notice or obtain consent for material changes.

21. Contact Us

If you have questions about this Privacy Policy or wish to exercise applicable privacy rights, please contact us:

Tycan Inc.

Email: info@tycaninc.com

Phone: +1 408 900 9896

Website: www.tycaninc.com

For privacy-related requests, please include sufficient information for us to understand your request and, where necessary, verify your identity.

22. Complaints

If you believe that your privacy rights have been violated, you may contact Tycan using the information above.

Depending on your location, you may also have the right to submit a complaint to the relevant data protection or privacy authority.

Last Updated: September 24, 2026